| Effective 01.12.2007
Dean’s Marine wants to keep our customers happy. If something is wrong,
please let us know.
Returns will be accepted within 7 days from the date & receipt of delivery
provided that the goods are returned in original packaging and in saleable condition
with return cost paid by the sender.
At our discression, a checking and re-stocking charge of 10% will be deducted for unpacking and checking returned kits.
A full refund will be given less any cost of delivery and re-stocking charge.
However, if you are making an exchange, we will
send the new order out to you with no additional shipping charge.
Do not hesitate to ask questions before purchasing.
Claims must be made within 7 days of package arrival. Please inspect your merchandise
carefully upon delivery.
All returned merchandise must follow these 3 steps:
1. Send us a quick
email.
Include your name, order date, item you would like to return and why you are dissatisfied.
2. Pack the merchandise securely and in the original box.
3. Send insured package to:
Dean’s Marine
Conquest Drove
Farcet Fen
Peterbourough
PE7 3DH
England
Payments
Payments can be made by Sterling cheques cleared though a UK bank - Money transfers - Bank transfers - Post
Giro transfers - Pay-Pal and Credit/Debit Cards.
We accept Euro’s and Pounds, there will be a surcharge for certain payment types!
We are open on weekdays between 9am and 4pm GMT, to accept Credit Card Details over the Phone.
If Paying by Pay-Pal please use this E-Mail address: shop@deansmarine.co.uk
If Paying by International Bank Transfer please use the following information:
Account IBAN: GB25 NWBK 5421 3805 354099 Account BIC/SWIFT: NWBKGB2L
Shipping
How will my order be shipped?
We ship using Interlink Express Parcels LTD (DPD). Dean’s Marine makes every effort to ship
all orders within 2-3 days after payment. Please allow 14 days for delivery,
Monday through Friday (except holidays).
What are your shipping rates?
All shipping rates are based on the weight/volume of your items and the location of your shipping address. Exact prices
are not known until you enter your Country in the shipping option box. The shipping options and cost box will open once
you have added an item to your shopping cart.
How can I track my package?
If you have an account with us and used that account to purchase your order, you may log in and your order
history will appear including when Shipped.
If you have questions or concerns, please call customer service on (+44) 01733 244166 or
send us an email.
Our business hours are Monday-Friday, 10am-5pm GMT.
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